Refund policy

Return & Refund Policy – Zyvora Store

At Zyvora Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

  • Items can be returned within 7 days of delivery.
  • To be eligible for a return:
    • The item must be unused, unworn, and in original condition
    • The item must be in its original packaging
    • Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale
  • Personal care or hygiene products (if opened)
  • Gift cards or promotional items

3. Return Process

To initiate a return:

  1. Contact us at support.zyvora@gmail.com or call +971 50 257 6734
  2. Provide your order number and reason for return
  3. Our team will guide you with return instructions

4. Refunds

  • Once we receive and inspect your returned item, we will notify you.
  • If approved, your refund will be processed within 5–10 business days.
  • Refunds will be issued to your original payment method.

5. Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.
  • Original shipping charges are non-refundable.

6. Damaged or Incorrect Items

  • If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery.
  • We will offer a replacement or full refund at no additional cost.

7. Exchange Policy

  • Exchanges are subject to product availability.
  • If the requested item is unavailable, a refund will be issued.

8. Late or Missing Refunds

  • If you haven’t received your refund:
    • Check your bank account again
    • Contact your payment provider (processing times may vary)
  • If the issue persists, contact us for assistance

9. Contact Us

For any return or refund inquiries: